Security
At San Jac, we understand the importance of security and privacy. When it comes to your personal data and devices, we are hyper-vigilant in providing protective measures for our students.
Access Your Secure Systems
Lost Or Stolen Devices and Data
YOU ARE RESPONSIBLE for protecting your device & any data you printed or stored on the hard-drive. Laptops, tablets & smartphones are not just expensive - they are prone to theft & may also store documents containing sensitive information.
Immediately Report Loss or Theft
Contact TechSupport@sjcd.edu (281) 998-6137 AND Campus Police 281-476-9128 to report the loss or theft of any of the following:
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Any College device such as laptops, smartphones & tablets.
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Any personal device you use to access your College email & documents.
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College Identification Cards
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Keys
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Printed reports that contain student, employee, or personal information. Forward a copy of any any lost or stolen printed reports to TechSupport@sjcd.edu
Change Your Password(s)
- If you have set up your security questions, reset your password to protect your account.
- If you have not set up your security questions, fill out a Password Reset Request.
Immediately Report Loss or Theft
Contact TechSupport@sjcd.edu (281) 998-6137 AND Campus Police 281-476-9128 to report the loss or theft of any of the following:
-
Any College device such as laptops, smartphones & tablets.
-
Any personal device you use to access your College email & documents.
-
College Identification Cards
-
Keys
-
Printed reports that contain student, employee, or personal information. Forward a copy of any any lost or stolen printed reports to TechSupport@sjcd.edu
Change Your Password(s)
- If you have set up your security questions, reset your password to protect your account.
- If you have not set up your security questions, fill out a Password Reset Request.
Protect Access to Your Device and Sensitive Data
- Power off your laptop whenever it is not in use.
- Do not carry the laptop in suspend or hibernation mode.
- Never store passwords with your laptop or in its carrying case.
- Other forms of user authentication should be kept separate from your laptop at all times.
- When away from your desk, leave your laptop in locked / “log in required” protection status.
- Password protect access to your smartphone & tablets.
- Don’t print paper reports that contain sensitive data.
Protect Your Laptop and Sensitive Data From Theft
- Keep your laptop close to you & in sight. Otherwise, keep it locked away securely. It only takes a moment for a thief to walk away with your laptop.
- Never leave your laptop visible in your car, overnight or for long periods of time.
- Do not download or store any documents or spreadsheets that contain sensitive information on your laptop’s hard drive that are not password protected or encrypted.
- Do not store or carry printed reports that include sensitive information in any bag. This includes personal bags, work bags & laptop bags.
- Travel without your laptop if it is not needed.
A Network of Support
In-Person
ITS Service Desk Hours of Operation & Locations
Monday - Thursday: 9 a.m. - 6 p.m.
Friday: 8 a.m. - 12 p.m.
- Central Campus: C-1.129
- South Campus: S-12.120
- North Campus: N-8.112
Online
ITS Tech Support
Phone or Email
ITS Help Desk Hours of Operation
- Monday - Thursday: 7 a.m. - 10 p.m.
- Friday: 8 a.m. - 12 p.m.
- Saturday: 8 a.m. - 5 p.m.
- Sunday: On Call 12 p.m. - 5 p.m.
On-Campus Phone:
6137
Off-Campus Phone:
281-998-6137
Email:
techsupport@sjcd.edu
