SOS Network Access

Students who need to update their password can do so by completing the following steps:

1. Using a web browser, visit the Password Self-Service System at sanjac.edu/password.
2. In the Username field, type your SJC Student Username, then click Go. 

   • Your username is your last name, dot, first initial, the last six numbers of your G#, followed by @stu.sanjac.edu.

   • Example: (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu
     If your name is John Doe and your G# is G00430697, your username will be: Doe.J430697@stu.sanjac.edu

3. On the password screen, click the Forgot Password? link.
4. A new window or browser tab will open. You will be prompted to enter the SMS authentication code you received via text message on your cell phone. Click Go.
   • For an alternate email address option, after selecting Forgot Password?, click the Try another method link.
   • A new window or browser tab will open. You will be prompted to enter the email authentication code you received via email. Click Go.
5. A new window or browser tab will open. You will be prompted to update your password.
6. Create a new password. The new password must be at least 12 characters long, and three of the four following requirements must be met: one number, one special character, one lower-case letter, and/or one uppercase letter. Once you finalize your new password, click Go.
   
   NOTE: You cannot use your first name or last name as part of the password. You also may not use any of your prior 5 passwords.
   
   
7. You have successfully reset your password. You can now close this window.

Here is how to update your SOS account with your current cell phone number and email address.

1. Log in to SOS via the portal at https://www.sanjac.edu/soslogin.
2. When logged into SOS, select the All Users tab at the top of the screen.
3. Below All Users, select the Personal Information option. 
4. Below Personal Information, select the Add New option under either the Email or Phone Number section of the Personal Details page.
5. If updating the Email Address, select the Home E-Mail Address as the type and enter the new email address under Email Address. The comments can be left blank unless desired, and then select Add.
6. If updating the Phone Number, select Cellular Telephone under Phone Type, then add your phone number under the Phone Number section. Make sure to check the Primary option, then select Add.

Note: Please be aware that the newest email address and cellular phone number will be the devices and addresses that will receive the one-time codes. Additionally, when updating the information, you may receive the following error message – this is a known error and will not affect updating the phone number or email address: No updateable addresses

If you have forgotten your username for the Password Self Service System, you can use the following as your username:

1. Your student email address. Your student email address will be your last name dot first initial and the last six numbers of your student G# followed by @stu.sanjac.edu: (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu.

Example: If your name is John Doe and your student G# is G00430697, your email address will be: Doe.J430697@stu.sanjac.edu.

If you are still having trouble accessing the Password Self-Service System, please reach out to TechSupport and our analysts will be able to help you access the system.

At this time, students can use any special character in their password, except for an apostrophe (‘). Special characters a student can use include:

• Exclamation Point (!)
• Pound Sign (#)
• Percentage (%)
• Asterisk (*)
• Period (.)
• “At” Symbol (@)
• Dollar Sign ($)
• Ampersand (&)
• Hyphen (-)
• Equal Sign (=)